Mountoy is committed to making mountoy.com accessible and usable for as many people as possible, including people with visual, hearing, motor, cognitive, and other disabilities.
Our accessibility goal
We are continuously improving the accessibility of our website and online store. Our goal is to follow the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably possible. Accessibility is an ongoing process, and we do not claim that every page or feature is fully conformant at all times.
What we are working on
Our ongoing accessibility efforts include:
- using clear headings, labels, links, and page structure;
- supporting keyboard navigation and visible keyboard focus;
- adding meaningful alternative text to important images;
- maintaining readable text, color contrast, and scalable content;
- improving the accessibility of product selection, cart, checkout, forms, and error messages;
- testing important customer journeys on current desktop and mobile browsers; and
- reviewing third-party tools and integrations that affect the shopping experience.
Third-party content and services
Some features on Mountoy may be provided by third parties, such as WordPress, WooCommerce, payment providers, shipping services, analytics tools, social media platforms, or embedded content. We work to choose and configure these services with accessibility in mind, but certain parts may be controlled by their providers. If a third-party feature creates a barrier, please contact us so we can help and, where possible, seek an alternative solution.
Need help or want to report an issue?
If you have difficulty using Mountoy, accessing product information, selecting product options, or completing an order, please email contact@mountoy.com with the subject line “Accessibility.”
To help us investigate, please include:
- the page URL or feature involved;
- a short description of the problem;
- the browser and device you were using; and
- the assistive technology used, if relevant and if you are comfortable sharing it.
We aim to acknowledge accessibility requests within three business days and will make reasonable efforts to provide the information, product details, or purchasing assistance you need in an accessible way. For your security, please do not send credit card or other sensitive payment information by email.
Continuous improvement
We welcome accessibility feedback and use it to prioritize improvements. This statement may be updated as our website, technology, and accessibility practices develop.